Last updated: July 17, 2026

These Terms and Conditions apply to all private tours, guiding services and transportation arrangements provided through GZGuide / Janvi Tours (“we”, “us” or “our”). By paying a deposit or confirming a booking, the person making the booking accepts these terms on behalf of all participants in the party.

★ Please Read Before Contacting Us

We are a small independent provider specialising in private, locally focused cultural tours. We are not a mass-market travel agency, hotel-booking company, shared-tour platform or destination management company.

• Private tours only: We do not operate shared, join-in or group tours. Each booking is exclusively for the guests named in that booking.
• No budget shared-tour alternatives: Our prices reflect the cost of a private guide, vehicle and driver where applicable. If a private tour is outside your budget, please contact a local travel agency offering shared or coach tours.
• No hotel-booking services: We do not search for hotels, compare room rates, reserve accommodation, negotiate hotel prices or provide accommodation-and-tour packages. Guests must book and pay for their own accommodation directly through a hotel or booking platform.
• No celebration, surprise or “emotional value” arrangements: Normal courtesy, helpfulness and local hospitality are part of our professional service. However, we do not provide personal entertainment, emotional-companionship services, romantic planning, anniversary surprises, birthday cakes, decorations, gifts, marriage proposals, staged celebrations or recreations of experiences seen on TikTok or other social-media videos.
• Guide gender is not selectable: The gender of a guide is not a bookable or guaranteed feature of our tours. We do not promise, reserve or disclose a male or female guide as a condition of booking. Enquiries that make the guide’s gender a requirement may be declined without further reply.
• No free travel-planning service: We do not provide free itinerary design, local supplier lists, guide contact details, shopping-agent introductions, hotel contacts or extensive destination consultation to people who have not made a genuine tour enquiry.
• No routine travel-agency cooperation: We do not normally provide wholesale rates, commission arrangements, recurring monthly group operations, hotel contracting, large-group handling or guide-only staffing for overseas travel agencies unless a separate written agreement has been accepted by us.
• Incomplete, repetitive, mass-distributed, price-only, bargaining-focused or out-of-scope enquiries may not receive a response. The absence of a reply does not constitute acceptance of a booking.

1. Information Required for an Enquiry

To receive an accurate quotation, please provide:

• The exact tour date;
• The number of adults and children;
• Your hotel, pickup location or intended accommodation area;
• Your preferred duration and places of interest;
• Whether a private vehicle is required;
• The amount and size of your luggage, if airport transportation is requested;
• Any mobility limitations, wheelchair requirements or relevant medical concerns;
• Any dietary restrictions that may affect a food tour or restaurant visit.

Requests stating only “around August”, “please send your best price”, “I need a guide” or similar incomplete information may not be processed.

2. Private-Tour Service

A private tour means that the guide and any vehicle included in the quotation are reserved for your booked party. It does not provide exclusive access to public attractions, restaurants, markets, streets, boats or other third-party facilities.

The maximum number of guests, vehicle type, guiding language, duration and service area will be stated in the quotation. Any change in the number of guests or requested services may require a revised price.

3. Quotations and Availability

• A quotation is based on the information supplied at the time it is issued.
• Prices and availability may change if the date, group size, itinerary, pickup location, vehicle or duration changes.
• A quotation is valid only until the deadline stated in the message or invoice.
• Providing a quotation does not reserve a guide, driver, vehicle, ticket or attraction slot.
• No date is secured until the required deposit has been received and acknowledged by us in writing.

4. Deposit and Booking Confirmation

Once availability has been confirmed, a deposit—normally between 30% and 50% of the quoted tour price, or another amount stated in the quotation—is required to secure the booking.

The booking is confirmed only after:

• The deposit has been received in full;
• The payment can be identified and matched to the booking;
• We have issued written confirmation.

Verbal discussions, unanswered payment requests, screenshots of attempted payments or promises to pay later do not constitute a confirmed booking.

5. Accepted Payment Methods

We currently accept:

• WeChat Pay;
• Alipay;
• Wise;
• Credit or debit card payments processed through Stripe, subject to availability.

PayPal, Western Union and traditional telegraphic-transfer payments are not accepted.

The guest is responsible for any transfer fee, card-processing fee, currency-conversion cost or intermediary charge. The amount received by us must equal the amount shown as payable on the invoice or booking confirmation.

6. Credit-Card and Stripe Processing Fees

Where permitted by applicable law and card-network rules, the cost of accepting a card payment may be incorporated into or added to the card-payment total.

At the time of this update, Stripe’s standard US online card-processing charges are generally:

• 2.9% plus US$0.30 for a successful domestic-card transaction;
• An additional 1.5% for an international card;
• An additional 1% if currency conversion is required.

Stripe may change its rates at any time. The applicable card-payment total will therefore be confirmed before the payment link is issued.

Because Stripe deducts its percentage from the entire amount charged, the payment may be grossed up so that the net amount received equals the agreed tour price. The resulting charge may therefore be slightly higher than simply adding the stated percentage to the base price.

We do not accept multiple small or fragmented payments intended to avoid card, platform or payment-processing fees. Instalment payments are accepted only when specifically agreed in writing before booking.

7. Balance Payment

The balance must be paid by the deadline stated in the booking confirmation. Depending on the tour, the balance may be required before the tour or on the tour date.

Failure to pay the balance by the agreed deadline may result in cancellation of the booking. Any deposit already paid may be retained.

8. Cancellation by the Guest

Unless different cancellation terms are stated in the quotation:

• Eight or more calendar days before the tour: The booking deposit is non-refundable. Any payment exceeding the deposit may be refunded after deducting non-refundable tickets, reservations, vehicle costs and payment fees already incurred.
• Four to seven calendar days before the tour: A cancellation charge equal to 50% of the total tour price applies.
• Within 72 hours of the starting time: The full tour price is non-refundable.
• No-show: No refund will be provided.

A request to change the tour date may be treated as a cancellation if the original guide, driver, vehicle or reserved services cannot be transferred to the new date.

Admission tickets, special transport, restaurant deposits and other third-party expenses that have already been purchased are non-refundable whenever the supplier refuses a refund.

9. Flight Delays and Late Arrival

Guests are responsible for providing correct flight, train, terminal and hotel information.

If a guest arrives late, the tour will normally still finish at the originally scheduled time. Additional waiting time or an extension is subject to guide and driver availability and may incur an overtime charge.

If a flight delay, missed connection, immigration delay, lost luggage or other circumstance prevents the guest from joining the tour, the normal cancellation terms continue to apply.

10. Itinerary Changes

Routes and timings are estimates rather than guarantees. We may change the order of visits or substitute an attraction because of:

• Traffic congestion;
• Weather;
• Temporary closures;
• Crowd conditions;
• Government restrictions;
• Festival or public-holiday arrangements;
• Safety considerations;
• Changes made by an attraction or other third-party provider.

A reasonable itinerary adjustment does not constitute cancellation of the tour and does not automatically entitle the guest to a refund.

11. Tour Duration and Overtime

The booked duration begins at the confirmed meeting time, including waiting time caused by guests arriving late.

A tour extension is possible only with the agreement of the guide and driver. Overtime is charged at the rate stated in the quotation or booking confirmation. Partial overtime may be rounded up to the next full hour.

12. Inclusions and Exclusions

Only the items expressly listed as included in the quotation are included in the tour price.

Unless specifically stated otherwise, the price does not include:

• Guest meals and drinks;
• Attraction tickets;
• Boat, cable-car or internal sightseeing-vehicle tickets;
• Personal shopping and personal expenses;
• Hotel accommodation;
• Travel insurance;
• Special celebration arrangements;
• Gratuities;
• Services or activities added during the tour.

When the guide must enter a paid attraction or join a meal in order to continue providing the agreed service, the quotation will state whether the guide’s admission, meal or transportation cost is included or must be covered by the guests.

13. Restaurants, Shopping and Third-Party Services

Restaurants, attractions, drivers, boats, shops and other suppliers are independent third parties. We may make recommendations, but we do not guarantee their prices, product quality, opening hours, service standards or availability.

Any purchase, negotiation or transaction between a guest and a shop, restaurant or supplier is the guest’s own decision. We are not responsible for disputes concerning purchases, product authenticity, refunds, warranties or delivery.

14. Guest Conduct and Right to Refuse Service

We reserve the right to decline an enquiry, reject a booking or terminate a tour where a guest:

• Harasses or intimidates the guide, driver or another person;
• Makes sexual, discriminatory or persistently inappropriate requests;
• Requests illegal activities, counterfeit goods or unsafe conduct;
• Is severely intoxicated or behaves aggressively;
• Repeatedly refuses to follow safety instructions;
• Provides materially false booking information;
• Attempts to avoid agreed charges or payment-processing costs;
• Uses threats, abusive language or chargeback threats to demand services outside the agreement.

No refund is due where a tour is terminated because of serious guest misconduct or a threat to safety.

15. Health, Mobility and Travel Insurance

Guests must assess whether they are physically capable of completing the chosen itinerary and must disclose important mobility restrictions before booking.

We are not medical professionals and cannot provide medical care, personal nursing, lifting assistance or continuous supervision of children, elderly guests or guests with disabilities.

Guests are strongly advised to obtain suitable travel insurance covering illness, accidents, cancellation, flight disruption, lost property and emergency medical treatment.

16. Personal Property

Guests are responsible for passports, cash, phones, luggage, purchases and other personal property. We are not responsible for property lost, stolen, forgotten in a vehicle or left at an attraction, restaurant or hotel.

17. Cancellation by Us

We may cancel a booking if the guide or driver becomes seriously ill, a vehicle becomes unavailable, government restrictions prevent the tour, severe weather creates a safety risk or another event makes the service impossible.

Where we cancel and cannot provide a reasonable replacement, payments received for the unprovided service will be refunded. Our responsibility is limited to the amount paid to us for that service. We are not responsible for consequential expenses such as flights, hotels, visas or other travel arrangements.

18. Force Majeure

We are not responsible for failure or delay caused by events outside our reasonable control, including natural disasters, epidemics, severe weather, strikes, public disturbances, government action, transport disruption, attraction closure or restrictions imposed by local authorities.

Where possible, we will offer a reasonable alternative itinerary or rescheduling option, but refunds cannot be guaranteed for costs already committed to third-party suppliers.

19. Acceptance of These Terms

Payment of a deposit or balance confirms that the booking party has read, understood and accepted these Terms and Conditions.

If a quotation or written booking confirmation contains terms that differ from this general page, the specific written quotation or booking confirmation will take priority for that booking.